Front Line Management

Front Line Management
Start Date2nd December 2015
Course CodeSS15-94
Full Fee
Fee Includes
Includes Certification
Duration4 days
Network Member Subsidised Fee€620.00
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Programme Overview

This course is to enable front-line managers to make a more effective contribution to the organisation by developing core skills central to managing people at work.

Course Objectives and Learning Outcomes

On completion of this programme, participants will:

  • Understand and appreciate the full extent and importance of your role in managing people
  • Improve your interpersonal skills to enable you to deal more effectively with people at all levels within the organisation and act with greater confidence
  • Acquire the key tools for managing people through a practical approach to skills development in such areas as motivation, managing problem behaviours, counselling, assertiveness and negotiations.
  • Develop an appreciation of grievance and disciplinary procedures and improve your effectiveness in handling issues in these areas.
  • Gain an overview of the key areas of employment legislation and become more confident when dealing with queries in relation to these.
Who should attend

Front-line managers, supervisors, team leads and those preparing for promotion into a managerial role.

Course Content

Day 1

Introductions leadership

  • Styles of leadership
  • Your style
  • Situational leadership
  • Managing performance


  • Your personal style
  • Get your message across

Interpersonal skills

  • What are the skills?
  • Listening, body language, questioning
  • Developing key skills

Day 2

Employment Legislation

  • An overview
  • Implications for managers


  • Preparing for negotiations
  • Skills development
  • Practice/ role play


  • Good practice
  • Fair procedures
  • Handling grievances

Day 3

Giving Feeback/managing problem people

  • Understanding behaviour
  • Feedback techniques


  • Key motivators/de-motivators
  • A practical approach
  • Action planning
  • Case examples

Discipline and Dismissals

  • Practice and procedures
  • Handling disciplinary matters
  • Main provisions
  • Implications

Day 4

Counselling & Coaching

  • What is involved?
  • Developing key skills

Employment of staff

  • Stages in the process
  • Interviewing behavioural approach practice


  • Recognising and distinguishing between assertive, aggressive and non-assertive behaviour
  • How to become more assertive

Conflict resolution

  • Handling conflict
  • Your style
  • Techniques for dealing with conflict


DIT CPD Award - Level 6 on the NFQ - 5 credits